Optimisation Service Cloud for Quooker

Quooker is on a global quest with its boiling water tap, which has evolved into an indispensable tool in kitchens all over the world. Quooker highly values a positive customer experience and sees a strong digital backbone as indispensable in growth.

From innovation to must-have

Quooker is a family-run company founded in the Netherlands in 1987. The famous boiling water tap was invented by Henri Peteri, who launched a business with his sons to sell the product all over the world. Today, there are 1.5 million Quooker taps in people’s homes. The company has retained its culture of innovation and family values, developing new products that are sustainable, affordable, and must-have kitchen gadgets.

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Scaling service

With the huge success of its products, Quooker was also faced with the challenge of scaling service resources efficiently. The solution to resolve this challenge was the usage of Salesforce Service Cloud, as part of a bigger multi-cloud Salesforce Cloud set-up. Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service.

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Optimisation to accelerate international growth

Gen25 is proud to have worked together with Quooker and Salesforce on the Salesforce Service Cloud optimisation. With the optimisation of Service cloud, Quooker can accelerate its international expansion even faster. The onboarding time to get new countries ‘live’ for Quooker with Service cloud has decreased from a multi-day to a same day exercise.

Next to the optimization of flows and automations, we have transformed the original hard-coded environment into a scalable ‘best practice’ solution.

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Salesforce multi cloud solution

More on the value Salesforce brings to Quooker using a multi cloud solution? Read the Salesforce case “Quooker truly connects to its consumers with Salesforce”

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