Moving Intelligence: Scaling with smart solutions

As Moving Intelligence expanded, acquisitions led to fragmented systems and rising operational costs. To scale effectively while maintaining exceptional service, they needed a unified approach. Discover how we helped MI streamline operations, enhance customer experience, and drive long-term growth.

At Moving Intelligence (MI), the mission is simple: to help people gain control over everything that moves—from cars and motorcycles to boats, machinery, trailers, and sea containers. Whether it's an investment or the core of their business, MI empowers individuals and companies to protect what they value most.

‍

As they were expanded, the company faced growing pains, with multiple acquisitions leading to inconsistent systems and rising operational costs. To continue scaling effectively while maintaining exceptional service, we helped MI to streamline their operations and enhance their customer experience.

‍

A journey of growth and transformation

MI recognised the need for unification. With various business units operating differently, MI needed a solution to harmonise processes like contract management, invoicing, and after-sales support. We worked closely together to implement tailored solutions that transformed the way the company operated and interacted with customers.

‍

Tailored solutions for growth

Together we implemented key solutions:

Customer-360 view: all customer interactions were unified in one place, allowing MI teams to offer personalised, efficient support.
Streamlined communication: integration of Service cloud voice, Amazon connect, and Whatsapp gave agents modern tools for faster and more efficient responses.
Omnichannel excellence: customers could connect through their preferred channels, while agents managed cases seamlessly.
Data-driven decisions: real-time dashboards provided insights into key performance metrics, empowering better decision-making.

‍

Operational harmony and customer excellence

By standardising workflows across units, MI reduced errors, simplified processes, and ensured systems worked cohesively. These improvements empowered MI to scale with ease, even as the business grew.

‍

Positive outcomes at a glance

The transformation yielded immediate results:

Efficiency gains: call abandonment rates dropped below 15%, and case resolution times decreased from 15 days to 3 days.
Seamless scaling: new acquisitions were integrated effortlessly, ensuring smooth transitions.
Stronger customer relationships: streamlined after-sales processes fostered trust and loyalty, strengthening MI’s position in the market.

‍

Building the future together

Through our partnership, MI turned operational challenges into opportunities for growth. By embracing technological innovation and a customer-first approach, MI is now well-equipped for long-term success, continuing to help customers control and protect what matters most.

‍