Scale up AI business impact with Agentforce

The usage of generative AI is surging, but organisations are struggling to scale up AI in an operations-related domain. With Salesforce Agentforce you can use your own Salesforce data and put it to work in practice. At Gen25, we bring together business consultancy, Salesforce expertise, and a deep understanding of customer experience to help businesses thrive in an AI-driven world. The technology is there, Gen25 is ready to put it to use with your organisation!

j.vanwessem@gen25.com
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Transforming customer experience with Agentforce

Agentforce is a game-changer for businesses aiming to deliver exceptional customer experiences. It adds and activation layer on your CRM data with digital Agents powered by AI. These enable you to:

  • Deliver faster and smarter support: Use automation to resolve queries quickly and free up your team to handle complex cases.
  • Enhance loyalty and satisfaction: Build lasting customer relationships through proactive and meaningful engagement.

At Gen25, we help you unlock the full potential of Agentforce to not only meet but exceed customer expectations. We have a large amount of Salesforce Agentforce certified consultants to support businesses in resolving business challenges.


Why choose Gen25 to implement Agentforce?

With our unique blend of technical expertise and business consultancy, we don’t just implement technology—we ensure it works for you and that you make the best out of it.

  • Customer experience focus
    Our team specialises in designing solutions that prioritise customer satisfaction and engagement.
  • Tailored implementation
    We adapt Agentforce to your specific business needs, ensuring a seamless fit with your processes.
  • Long-term support
    ‍    We monitor and optimise your solution, helping you stay ahead in a competitive market and giving you all the keys to be knowledgeable and autonomous.

How do we help to create real business value with AI?

0. Start the AI and CX performance scan
Want to improve your customer experience using AI? Map your CX performance and how to improve this with AI and data. Use our questionnaire based model to deliver clear results in a spider graph directly online.
Start the scan
1. Create an AI readiness game plan
Explore business challenges in more detail in workshops with our experts. The workshops inspires participants with AI use cases, facilitates brainstorming for AI applications, resulting in a clear game plan for AI integration.
Create AI game plan
2. Build a proof of concept (POC) or MVP
Validate the AI solution for the challenge and deploy into operations. Actively use AI like Salesforce Agentforce in a specific organisational scenario to evaluate its impact and benefits.
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3. Expand AI into full scale operations
Refine and expand AI to large scale operations. Use Gen25 technology and business expertise  to resolve business challenges at large scale, such as business growth, cost control, customer focus or platform innovation.
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Accelerate Agentforce to production with our quickstart

Do you have a clear use case for Agentforce in mind and data is available in Salesforce? The Gen25 Agentforce quickstart consist of 3 steps in which we’ll active Agentforce for your organisation:

  1. Solution design
    Based on the configurable elements of Agentforce Agents we’ll design the set-up based on the predefined use case.

  2. Implement
    We’ll implement the Agentforce for the specific use case, including connecting Salesforce data sources and creating the actions in Salesforce.

  3. Test, validate and deliver
    During the test and validation phase, we will collaborate closely with you to refine the AI models and enhance the accuracy of their responses.

The Gen25 Agentforce Quickstart
The Gen25 Agentforce Quickstart is the ideal solution for putting your first agents live based on a defined use case. Our team is happy to help and ready to engage on your Agentforce ambitions.
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